ISPFactory
ISPFactory Diag
Your agent gets the diagnosis before the customer finishes talking.
When a customer calls about slow internet, the agent already sees: ONU signal, port utilization, packet loss, jitter, latency, WiFi status and connected devices. Support drops from 15 minutes to 3.
Features
- Automated diagnosis in up to 30 seconds
- Optical signal analysis (RX/TX), loss, jitter, latency, throughput
- Customer WiFi status (channel, power, interference, connected devices)
- History of outages and instability over the last 30 days
- Automatic root-cause detection: ISP network, CPE issue, WiFi issue, or the customer’s own network
- Suggested action for the agent (reset ONU, change WiFi channel, schedule a field visit)
- Multi-tenant panel: each agent sees only their own tickets
Who it’s for
ISPs that want to reduce average handling time and increase first-contact resolution.
What sets it apart
The agent doesn’t need to be a network engineer — the system translates the problem into clear action.
Ready to modernize your ISP operation?
Book a 20-minute demo and see the modules running with real data.
Book a 20-minute demo