ISPFactory
ISPFactory Self
Your subscriber changes their WiFi name and password themselves. No ticket, no field visit.
A self-service portal that lets subscribers change the SSID and WiFi password, reboot the ONU and see connected devices. Cuts up to 40% of “I need to change my WiFi password” calls.
Features
- Responsive web portal, branded with the ISP’s identity (logo, colors, own domain)
- Login via national ID + password, or via the provider’s app
- Change the SSID (network name) and WiFi password
- Reboot the ONU remotely
- See devices connected to the WiFi
- Change WiFi channel and power (optional, configurable by the ISP)
- Change history for auditing
- Compatible with Huawei, Datacom, Parks, Fiberhome, ZTE ONUs via TR-069 or proprietary API
Who it’s for
ISPs that want to cut low-complexity ticket volume and improve NPS.
What sets it apart
Full white-label — the end customer never sees ISPFactory, only the provider’s brand.
Ready to modernize your ISP operation?
Book a 20-minute demo and see the modules running with real data.
Book a 20-minute demo